FREQUENTLY ASKED QUESTIONS
WHAT IS THE PROCESS OF BEING A VENDOR?
Complete the application process form online. If you are selected based on space availability and product fit, we will notify you and will send our formal contract. Once the contract is submitted, we will work with you on setup date. We will then invoice you for the deposit and the rent for the month you move in (prorated if not the 1st).
HOW LONG IS THE CONTRACT
Our contract is for a 3 month period. You are obligated to stay for the duration of the contract. After the initial 3 months, it becomes a month to month contract. You are required to give a 30 days notice.
WHAT ARE THE STORE HOURS?
We are open 7 days a week. Typically, hours are Mon-Sat 10-8, Sun 11-6. However, each store hours may differ from this schedule based on operating hours set by the center.
WHERE ARE YOUR LOCATIONS?
We currently have 3 locations.
Knoxville, TN at West Town Mall
Chattanooga, TN at Hamilton Place
Lexington, KY at Fayette Mall
WHAT IS THE COST OF BEING A VENDOR?
We charge a monthly rental fee for the selected space and an 18% commission on your sales. Collectively, these covers all the expenses of running a retail store. These cost includes rent of our space, utilities, POS system, fees, marketing, bags, insurance, hadwares and display setup, processing fee, rent overages and staff.
WHAT IF I GET ON THE WAITING LIST?
If we are full on certain categories, we will put you on a waiting list. We will contact you as space becomes available for that category.
HOW DO I KEEP TRACK OF MY INVENTORY?
We do not keep track of your inventories. We do however, tell you what sold. Our vendor portal provider have an Inventory Tracking System available for subscription for additional fee. It allows you to keep track of your inventory. It works seamlessly with our system to manage your inventory.
HOW DO I KEEP TRACK OF ITEMS SOLD?
As vendor with Marketgrove, we provide a vendor portal that allows you to keep track of items sold in real time. As soon as the transaction is finalized, you will see your sale. There is also an app available on mobile devices for this vendor portal.